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Shipping Policy

SHIPPING & ORDER PROCESSING

 

  • jichuanginter.shop ships nationwide throughout the United States & Canada via USPS or FedEx. We also ship internationally to certain countries in the EU, Middle East, Asia, and Australia.

  • We typically ship our orders next business day, but please allow 1-3 business days to process your order before shipping.

  • Orders are only shipped Monday through Friday. We do not ship orders on Weekends or holidays.

  • Items cannot be delivered on Sunday or on the following major holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.

 

SHIPPING POLICY

 

  • If your shipment states ‘delivered’ but you have not received it. We ask that you allow up to 3 days for your parcel to be delivered. Sometimes the courier prematurely marks it as delivered and tries a redelivery, it turns up in a secure location at your property or it may be at your neighbors.

  • Please report all shipping issues or missing items within 15 days of delivery.

  • Expected delivery dates are scheduled by the carrier. Any delays once shipped are unfortunately out of our control.

  • Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or re-labelling for the carrier.



jichuanginter.shop IS NOT RESPONSIBLE FOR:

 

  • Delays in transit and delivery times due to carrier service disruptions or delays.

  • Missing parcels or redelivery of orders due to incorrect address information provided by the customer.

  • Packages that are marked as delivered by the carrier but reported as missing, stolen, or damaged. Once the carrier confirms delivery, any loss or damage is the responsibility of the customer. We recommend checking with the carrier for more information and filing a claim directly with them. To help prevent theft, we suggest shipping to a secure location.

  • Orders stuck in customs or customs & duties fees - we cannot be held responsible for customs delays or fees related to customs or duties on international orders. Please get in touch with the carrier and pay required customs fees. If you refuse customs payments, we are not liable to refund the product held at customs or for any return to sender fees.

  • Delays due to weather conditions or other natural causes beyond our control.

  • Carrier delays that can impact your shipment. We strongly recommend that you schedule your order to arrive at least 2 business days before your desired usage date to allow for delays.

 

jichuanginter.shop FREE RETURNS & PACKAGE PROTECTION

jichuanginter.shop offers Free Returns & Package Protection as an optional add-on at checkout to provide additional coverage and convenience. This service includes:

  • Free Returns for a Refund: Customers who purchase this add-on at checkout qualify for free returns for a refund. Without this add-on, all returns for a refund will incur a $7 return shipping fee.
  • Package Protection: Coverage for your order in the event of loss, theft, or damage during transit. Customers who purchase this service are eligible for a one-time replacement or one-time store credit if an issue occurs.

Terms and Conditions:

  • Replacement orders sent under the Package Protection policy are not eligible for a return for refund.
  • jichuanginter.shop reserves the right to refuse Package Protection coverage in cases where lack of good faith or fraudulent activity is suspected.
  • Free Returns & Package Protection must be purchased at checkout to be eligible for these benefits.

 

RETURNS

 

If, for some reason, you are unsatisfied with your purchase, please contact our Customer Service Team at jichuanglimited@outlook.com. Returns and exchanges are accepted on all undamaged and unused items with tags still attached within 30 days of purchase unless marked "Final Sale", exclusions apply. Returns for a refund are charged a $7 return shipping fee.

 

CANCELLATIONS AND MODIFICATIONS

 

Orders may not be canceled within one business day of making the order. For order cancellation or modification requests, please email us at jichuanglimited@outlook.com immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing and schedule.